DELIVERY TIME How long does it take, so my order be delivered?
We always do our best to deliver any order as soon as possible. The delivery time for products within City of Thessaloniki is 2 hours. In any case, our delivery procedure includes prior telephone communication, so as to make sure when the recipient him himself would like to receive the ordered product.
DELIVERY TIME How soon is a product delivered per region throughout Greece?
Our products are delivered throughout Greece as follows. Deliveries within Thessaloniki City, are made on the very same day. Orders for areas around Thessaloniki City as well as the centre of further main cities, are delivered the following day from your order. Orders towards hard-to-reach areas or in general insular Greece, are delivered within 3 to 4 working days.
UNKNOWN DELIVERY ADDRESS Can I ask a product be delivered without knowing the shipping address?
Of course, this option exists, having the recipient's phone number as a necessary element, we call him and verify ourselves the shipping address.
GREETING CARD Could, my Presents go along with a Greeting Card?
Of course! You are advised to check under the contact form so as to find the field called "Greeting Card" where you can write your desired message-note. Your card will be handwritten by us and be added to your product. Please mind that there is a limit of 160 characters to fit your text on our double-sided branded Greeting Card.
PAYMENT VIA BANK TRANSFER Is there a specific procedure if I choose Payment via Bank Transfer so there is no problem with my order?
If chosen payment method is via bank transfer through e-banking by the sender. After the end of your payment, in any of our bank account which you may find on the next page and after choosing the payment method bank transfer, the sender is advised and must send his deposit to the e-mail of our site info@louloudia-online.gr.
It should also be noted that the title of the specific e-mail you will send should include the code of your order. Finally, if you choose to send money from a bank that is not affiliated with our store, the interbank shipping costs should be borne entirely by the sender.
PRODUCTS DELIVERY CATEGORIES Are all products delivered throughout Greece?
Our products are divided into 2 categories. They are the products that can be shipped to the city of Thessaloniki and its region and the products that can be delivered to any region of Greece. This differentiation exists so that we can ensure the quality of our products. Thus, products that are not susceptible to weather conditions are sent across Greece in special packaging to reach their destination in the best condition, and products that are at any risk are sent to the aforementioned areas.
DELIVERY WITHOUT NOTICE Could I ask so that my present be delivered without prior contact to the recipient?
This possibility does exist! In case that you want us not to call the recipient you should to notify us accordingly either by phone calling 2310 200455 or during the contact form in the field named "order notes". If you make this choice, you will have to set to us the exact delivery time as well as some further informations that we may need for the delivery of the products. In the event that we follow the procedure and the recipient is unable to receive or be reached, for any reason, your product is returned to the store and a shipping charge must be made so that we can proceed further.
DELIVERY TIME PREFERRED Which are the time frames you suggest to choose from, for the delivery of my order?
Time frames are proposed by you for the delivery of your order. Within these time frames any call will be made from our store for the delivery time be more specific and confirm the shipping address. There are 3 time frames and those are, 9:00-15:00 and 16:00-20:00 whereas delivery time is set within 9:00-20:00.
PRODUCTS DELIVERED VS PRODUCTS PICTURED Is the product, I am about to choose, same as shown in your photos and what are its dimensions?
All of our products, either samples or end products are created by our experienced florists. Every delivered product is as close to the pictured sample as possible. Due to the particularity of the flower industry, slight deviations may occur regarding the colour or size of the flowers. And that is due to seasonality or market availability. In any case, you can be sure that we always do our best so the delivered product be the closest to its pictured sample. In case of any significant difference you will be promptly informed by phone or e-mail. You can find the dimensions of each product, by clicking above the photo in the additional information field.
DESIGN A FLOWER ARRANGEMENT TO MY TASTE Can I design/create my own product with flowers of my choice?
The products that we create are our own suggestions for you. There is a very wide range that you can choose in colours and variety of flowers. Changes to the existing products can be made in the colours, the packaging as well as the quantity of flowers 1-2 up or down. If you want something unique, you can call us at 2310200455 so that we can find the most suitable option for you.
PRODUCTS DELIVERY CATEGORIES Are all products delivered throughout Greece?
Our products are divided into 2 categories. They are the products that can be shipped to the city of Thessaloniki and its region and the products that can be delivered to any region of Greece. This differentiation exists so that we can ensure the quality of our products. Thus, products that are not susceptible to weather conditions are sent across Greece in special packaging to reach their destination in the best condition, and products that are at any risk are sent to the aforementioned areas.
